- Why do I
require an incoming phone plan?
You do not get charged for incoming calls if you have an "Unlimited
Incoming Plan" with your cellular carrier. We make your outgoing calls
unlimited through this feature.
- What if I
have My Fave or My 5?
We can give you a callthru number you can add as one of your My Fave
numbers. Then you will be able to call anyone depending on
the plan that you choose. You will no longer be limited to only 5, 10
or 20
friends.
- Can I use
your service with my home phone?
YES.
- How does your
service work?
CLICK HERE to watch our Video on using the service.
There are 2 ways to use the service, depending on your current cellphone plan (Unlimited Incoming, MyFave or My5).
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If you have UNLIMITED INCOMING PLAN with your cellphone provider
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1. Dial access number 647-723-6460, you will hear a busy tone
(response busy signal), hang up and wait for the callback (from 1-866-577-6220).
(Even though it was either an Outgoing or/and a Long Distance call for you, because the call didn't go through, you are NOT charged for this call)
2. Once you receive the callback, enter the phone number that you wish
to call, or if you hear an automated voice just follow the instruction
on how to complete the call.
3. The system connects the call for you.
4. You now enjoy unlimited local and long distance calls with this service.
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If you have MY FAVE or MY 5 PLAN with your cellphone provider
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1. Dial access number 647-591-5016, you will hear a dialtone.
2. Enter the phone number that you wish to call, or if you hear an automated voice just follow the instruction
on how to complete the call.
3. The system connects the call for you.
4. You now enjoy unlimited local and long distance calls with this service.
- Can I use
your service out of my local calling area?
Yes, you can.
BUT your carrier will charge you roaming fees! We NEVER recommend you
make calls out of your local calling area.
- How do I
subscribe to your service?
Click Here to PLACE
ORDER ONLINE
You can also fax in your order to ORDER NOW
Click Here for FAX
ORDER FORM
- What payments
do you accept?
You may pay for your purchase with Mastercard, Visa, American Express, Discover all via Paypal.
You do not need to set up a Paypal account if paying by credit card.
If you do not have a credit card, you can pay 3 months in advance with cash. Call us to make
arrangements.
Remember, We offer a 100% Risk Free 7 Day Money Back Guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund if you cancel within 7 days of the activation of your account.
- How much do I
get charged?
You get charged a flat rate according to the plan you choose ($20 -
$35).
For CANADA LONG DISTANCE (Local and Canada Long
Distance Calls)
from your local calling area we charge;
$20/month or $220/year (Get a FREE month).
You can call;
Local and across Canada (except NWT)
For NORTH AMERICAN (Local, Canada and USA Long
Distance Calls)
from your local calling area we charge;
$25/month or $275/year (Get a FREE month).
You can call;
Local, Across Canada and United States (except NWT, Alaska and Hawaii)
For SMALL WORLD (Local, Canada, USA
and International Long Distance Calls)
from your local calling area we charge;
$35/month or $420/year.
You can call 36 Countries;
Local and Argentina, Australia, Austria, Belgium, Canada*, China*, Cyprus,
Denmark,
Estonia, France, Germany, Greece, Guam*, Hong Kong*, Hungary, Ireland,
Israel, Italy, Luxembourg, Malaysia, Mexico**, Netherlands, Norway, Poland,
Portugal, Puerto Rico, Singapore*, South Korea, Spain, Sweden,
Switzerland, Taiwan, United Kingdom, United States*.
(** Mexico City 0115255xxx, Guadalajara 0115233xxx and Monterrey 0115281xxxx LANDLINES.)
(* These countries can receive calls on their LANDLINES and CELLPHONES, all others can receive calls on LANDLINES ONLY.)
We require payments every month in advance,
which is handled
automatically for your convenience by subscription.
- Can I call local and
long distance?
Yes!
- I dialed the
callback number, I waited, but my phone doesn't ring. What should I do?
Remove the Privacy / Call Block feature from your cell phone. When you
call us, our servers must be able to recognize your cell number to
verify that you are a subscriber. If your call shows Private Number or
Unavailable, it will not recognize you as being a subscriber. Dial *82
prior to dialing the local access callback number to show your number
to our server. (Note: When the system calls you back, never press
the send or # key after entering the number you want to call)
If you want to have your phone number blocked, you will only have to prefix the number you are calling with 000 to hide caller ID, in exactly the same way as *67 as a prefix on many systems.
For example, to call out after receiving the callback dialtone, you would dial 000416-123-4567. That would hide your caller ID to 416-123-4567.
- Will I be
charged on my cellphone bill for using your service?
When you receive a callback and you are within your local calling
area, you will not be charged. If you are outside your local
area, your service provider may charge you long distance fees or
roaming charges.
- How does
your service know to call me back?
When you place your order, we will register your phone number with our
system. When you call, our system recognizes
your phone
number and calls you back. Please ensure your phone number is
not
blocked.
- What if I
miss the callback to me?
Simply call the
number back and try again.
You should receive a callback within 5-10 seconds of hanging up. If you
do not receive a call within that time, the system was unable to reach
you. This could mean you were either on a call, there was a poor signal
or your number was blocked when you called our system.
- What number
appears when I am making calls using GetFreeAirtime.com callback
feature?
Your number will still appear.
If you want to have your phone number blocked, you will only have to prefix the number you are calling with 000 to hide caller ID, in exactly the same way as *67 as a prefix on many systems.
For example, to call out after receiving the callback dialtone, you would dial 000416-123-4567. That would hide your caller ID to 416-123-4567.
- What charges
will I incur with my cellular provider while using your service?
All
the calls you place using GetFreeAirtime.com callback service will
appear to your cellular provider as incoming calls. As long as you have
Unlimited Incoming, you will not be charged.
You will continue to pay for your monthly plan or pay as you go
minutes. Any roaming or airtime charges applicable through your current
contract will also be billed by your cellular provider.
- What is my
local coverage area?
This is the local calling area covered by your cell phone
provider. Your cellular provider can provide you the exact
details of your local coverage area (or home area).
- Does
GetFreeAirtime.com
service work with all cellular providers?
Yes!
- Can I use my
phonebook so that I will not have to manually enter numbers?
At the moment Yes/No. If your phone supports DTMF Dialing or Sending of
Tones, you can use that when you access your address book. (Please
check your phone manual).
Here are some brands that support the use of the phone book when making
calls through our service: Nokia, Motorola, iPhone.
Alternatively, we are currently testing a speed dial service, where you
will have pre-programmed people you can call directly out to. When this
is ready, it will be provided at no cost to our customers.
- What makes
your service better than others?
We do NOT use VOIP (Voice Over IP) to connect you to your friends and
family. We use DID lines (regular phone lines)
What that means is that you get the same quality sounds or better, as
if you had called out yourself.
Other providers use VOIP and also have a limit on your monthly usage
(around 500mins to 1000mins)
- How to
cancel my subscription?
Log-in to your paypal account, and cancel your subscription from Paypal
administrative options. Paypal will send us a notification that you
cancelled your subscription. Or you can notify us through contact support that you are
cancelling your subscription.
- How do I get
free stuff, like iPods, digital cameras and laptops?
If you refer customers to us, you will be eligible to earn free gifts
and prizes.
Just think, how many friends, family, coworkers, that you would want to
help save money on their cellphone outgoing calls.
For every 100 People you personally refer to us (on the Canada,
Canada/US, Small World Plan), we will give you a choice of iPods,
iPhones, Wiis,
PSP, Xbox 360s etc to choose from.
CLICK HERE
to learn more and watch quick video about free stuff.
Let your personal network know about us.
Use our friend referral system in your backoffice, CLICK HERE TO
LOGIN into your account.
- How can I
see my receipts?
Our payment processor will email you your
receipt. Plus, if you used Paypal, you can CLICK
HERE to access
your account and review all past transactions.
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